If that is true, you may want to advise American customers to choose M圜ommerce for payment.Īlso, both resellers support customers from all over the world. Perhaps there would have been no problem if I had chosen M圜ommerce. But I don't recall a similar problem with 2checkout when I bought versions 15 & 16. Apparently the problem was my choice of 2checkout, which was listed by you as the first choice. It was my credit card bank, not your reseller, who at first refused to allow me to make payment to a non-American entity. It took me a while to find the file of data for my website. That after I had already installed 17, 16 stopped working, and 17 warned me that more had to be done. Yes, I eventually found the information on FAQ and made payment. Other recent updates including one earlier this month required no payment. Simply state the need for payment along with the download instructions. They both support payments from all over the world. Note that there are two resellers, one in Europe (2checkout) and one in the US (M圜ommerce) What did you expect me to have done to make it more clear? You have a fine product and I don't mind paying, but the time and steps involved in this renewal process have been exasperating. After that it took some time before you sent verification of my order and my new serial number. They said the problem is that you are not in the United States. My bank at first refused payment, so I had to phone them. I have spent over an hour trying to get this corrected. Nevertheless, I have now paid, and version 17 is now working. However, the notice of the new version said nothing about payment. More information about the upgrade is available here: You are not billed automatically, it's you own choice whether or not you want to upgrade. Without paid upgrades I will not be able to continue the development and support of this product. The upgrade is not free, because I have put a lot of work into this new version.
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